Fonality
Simple to configure compared to other more costly and proprietary choices:
- Pick a deployment style
- Pick a feature edition
- Pick a server
- Pick your phone brand choice and a mix of phone types (Aastra, Grandstream and Polycom)
- Pick a deployment style
- Pick a feature edition
- Pick a server
- Pick your phone brand choice and a mix of phone types (Aastra, Grandstream and Polycom)
Who is Fonality?
Fonality is an Intel-funded telephony company based in Los Angeles. It was founded in 2003 and has grown to offer:
Fonality is an Intel-funded telephony company based in Los Angeles. It was founded in 2003 and has grown to offer:
- PBXtra®, a hybrid-hosted turnkey enterprise-class phone systems for small and medium-sized businesses
- trixbox Pro, a hybrid-hosted software-based solution for data resellers
- trixbox CE, an open-source flexible solution for the "build it yourself" enthusiast
- The trixbox Appliance, a hardware solution designed specifically for the trixbox platforms
What is PBX?
PBX is actually an acronym for the term Private Branch Exchange. A Private Branch Exchange (PBX) is a telephone exchange that operates a local business or office’s telephony service. In other words, a PBX is the technical term for a phone system. A PBX is used to make connections among the internal telephones of a private organization. Utilizing a PBX a company can save considerable cost savings on internal phone calls. PBX systems handle the circuit switching locally reducing chargers for local phone service. Another advantage of utilizing a PBX phone system is that it allows a company to share trunk lines (external lines) for all its employees, maximizing usage of dedicated phone lines.
What is an IP PBX?
IP stands for Internet Protocol, a signal and data transfer technology that is used by your Local Area Network (LAN) and the internet. Typical IP PBX phone systems can switch calls between a VoIP user and a traditional telephone user, in the same way a traditional PBX system works. Replacing traditional PBX systems, IP PBX allows calls to be sent via data packets over a data network instead of the traditional phone network. The real advantage of an IP PBX or a VoIP PBX is that it utilizes a single network for both voice and data. With a IP PBX you would require a separate network for voice and data communications. This means that internet access and traditional voice communications are possible using a single line to each user.
What is VoIP?
VoIP (Voice over IP), in simple terms, is and IP telephony technology that allows voice calls to be transported over a network (such as your LAN or the Internet). VoIP provides the same sort of calling experience as you are use to with your landline at home or POTS lines at work, it’s just delivered differently as it uses IP (Internet Protocol) as the underlying transport mechanism for calls. By delivery voice information in digital form, voice communication can now be sent over the data network and no longer requires a dedicated voice network. While network utilization is a major cost savings, the main advantage of using VoIP with your PBX is that it avoids the tolls charged by the traditional telephone service.
What is hybrid-hosted PBX?
Hybrid-hosted is Fonality’s patent-pending architecture for our IP PBX solutions that give Fonality PBXtra and trixbox Pro the reliability and quality of a premise-based PBX system with the mobility and cost benefits of a hosted PBX. Like a hosted PBX system, hybrid-hosted PBX phone systems provide free VoIP calling, support for telecommuters and branch offices, system monitoring, automated configuration backups, and easy management. Yet, like a premise-based PBX, these systems are real assets that offer rock-solid PSTN connectivity, advanced features, and complete data privacy. Learn more about Fonality PBX phone systems.
PBX is actually an acronym for the term Private Branch Exchange. A Private Branch Exchange (PBX) is a telephone exchange that operates a local business or office’s telephony service. In other words, a PBX is the technical term for a phone system. A PBX is used to make connections among the internal telephones of a private organization. Utilizing a PBX a company can save considerable cost savings on internal phone calls. PBX systems handle the circuit switching locally reducing chargers for local phone service. Another advantage of utilizing a PBX phone system is that it allows a company to share trunk lines (external lines) for all its employees, maximizing usage of dedicated phone lines.
What is an IP PBX?
IP stands for Internet Protocol, a signal and data transfer technology that is used by your Local Area Network (LAN) and the internet. Typical IP PBX phone systems can switch calls between a VoIP user and a traditional telephone user, in the same way a traditional PBX system works. Replacing traditional PBX systems, IP PBX allows calls to be sent via data packets over a data network instead of the traditional phone network. The real advantage of an IP PBX or a VoIP PBX is that it utilizes a single network for both voice and data. With a IP PBX you would require a separate network for voice and data communications. This means that internet access and traditional voice communications are possible using a single line to each user.
What is VoIP?
VoIP (Voice over IP), in simple terms, is and IP telephony technology that allows voice calls to be transported over a network (such as your LAN or the Internet). VoIP provides the same sort of calling experience as you are use to with your landline at home or POTS lines at work, it’s just delivered differently as it uses IP (Internet Protocol) as the underlying transport mechanism for calls. By delivery voice information in digital form, voice communication can now be sent over the data network and no longer requires a dedicated voice network. While network utilization is a major cost savings, the main advantage of using VoIP with your PBX is that it avoids the tolls charged by the traditional telephone service.
What is hybrid-hosted PBX?
Hybrid-hosted is Fonality’s patent-pending architecture for our IP PBX solutions that give Fonality PBXtra and trixbox Pro the reliability and quality of a premise-based PBX system with the mobility and cost benefits of a hosted PBX. Like a hosted PBX system, hybrid-hosted PBX phone systems provide free VoIP calling, support for telecommuters and branch offices, system monitoring, automated configuration backups, and easy management. Yet, like a premise-based PBX, these systems are real assets that offer rock-solid PSTN connectivity, advanced features, and complete data privacy. Learn more about Fonality PBX phone systems.
PBXtra Standard Edition
Fonality PBXtra Standard Edition is Fonality’s hybrid-hosted IP-based telephony solution. Designed for businesses with basic telephony needs, Fonality PBXtra Standard Edition provides companies with feature-rich phone systems at 40 to 80 percent less than the cost of traditional systems, and at the same price as, or less than, the key phone systems most small businesses use today. PBXtra Standard Edition comes with features such as unlimited extensions, auto-attendant, voicemail-to-email, music-on-hold, and more.
Recommended for companies with basic telephony needs.
Fonality PBXtra Standard Edition is Fonality’s hybrid-hosted IP-based telephony solution. Designed for businesses with basic telephony needs, Fonality PBXtra Standard Edition provides companies with feature-rich phone systems at 40 to 80 percent less than the cost of traditional systems, and at the same price as, or less than, the key phone systems most small businesses use today. PBXtra Standard Edition comes with features such as unlimited extensions, auto-attendant, voicemail-to-email, music-on-hold, and more.
Recommended for companies with basic telephony needs.
- Auto-Attendant (IVR)
- Unlimited Extensions
- Voicemail-to-Email
- Operator Panel (w/ BLF)
- Music-on-Hold
- Custom CTI (AGI)
- Call Forwarding
- Spell By Name Directory
- Scheduler and Night Mode
- VoIP Ready
Fonality PBXtra Professional Edition
Fonality PBXtra Professional Edition is the next step up — a hybrid-hosted PBX solution that contains all of the features of Fonality PBXtra Standard Edition, but adds advanced functionality for more sophisticated communications needs. Fonality PBXtra Professional Edition comes with multiple auto-attendants, 3 conference bridges, paging and intercom, and FindMe® with Boomerang® Mobile Integration.
Recommended for growing companies with more sophisticated communication needs.
Fonality PBXtra Professional Edition is the next step up — a hybrid-hosted PBX solution that contains all of the features of Fonality PBXtra Standard Edition, but adds advanced functionality for more sophisticated communications needs. Fonality PBXtra Professional Edition comes with multiple auto-attendants, 3 conference bridges, paging and intercom, and FindMe® with Boomerang® Mobile Integration.
Recommended for growing companies with more sophisticated communication needs.
- 3 Conference Bridges
- Extension Groups
- Multiple Auto-Attendants
- Paging / Zone Paging
- Intercom / Zone Intercom
- Voicemail Groups
- Advanced Call-Forwarding
- Report Exporting (.csv)
- IVR Authentication
- SMS/Pager Voicemail Notify
- FindMe with Boomerang
Fonality PBXtra Call Center Edition
Fonality's flagship product, Fonality PBXtra Call Center Edition, provides the powerful features of Standard and Professional Editions plus advanced call center capabilities at a price that even small businesses can afford. PBXtra Call Center Edition has all the typical call center agent features and more, including unlimited queues, A.C.D., skills-based routing, and queue reports. When PBXtra Call Center Edition is used with HUD Agent, it enables on-the-fly recording, call monitor/barge, and web launcher with CRM Integration.
Recommended for companies with remote or in-house customer support and sales teams that handle high-volume customer inquiries.
Fonality's flagship product, Fonality PBXtra Call Center Edition, provides the powerful features of Standard and Professional Editions plus advanced call center capabilities at a price that even small businesses can afford. PBXtra Call Center Edition has all the typical call center agent features and more, including unlimited queues, A.C.D., skills-based routing, and queue reports. When PBXtra Call Center Edition is used with HUD Agent, it enables on-the-fly recording, call monitor/barge, and web launcher with CRM Integration.
Recommended for companies with remote or in-house customer support and sales teams that handle high-volume customer inquiries.
- Unlimited Call Queues
- Full Featured A.C.D.
- Skills-Based Routing
- Graphical Queue Reports
- Agent Call Recording
- Agent Variable Log-off
- Agents on Cell Phones
- On-the-Fly Recording
- Real-Time Queue Stats
- Call Monitor/Barge
Fonality PBXtra Unified Agent Edition - Salesforce.com
UAE is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. Our tight integration will dramatically impact your bottom line as you have unparalleled visibility between your CRM activity and telephony activity. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps’ activities with Automated Call History, Lead Management Reporting, and Outbound Call Reporting. PBXtra Unified Agent Edition can transform your sales and support organizations.
Recommended for any company that relies on both a CRM and phone system. Available to SalesForce.com Professional, Enterprise, or Unlimted Edition customers.
Key Features for Agents:
Key Features for Managers:
UAE is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. Our tight integration will dramatically impact your bottom line as you have unparalleled visibility between your CRM activity and telephony activity. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps’ activities with Automated Call History, Lead Management Reporting, and Outbound Call Reporting. PBXtra Unified Agent Edition can transform your sales and support organizations.
Recommended for any company that relies on both a CRM and phone system. Available to SalesForce.com Professional, Enterprise, or Unlimted Edition customers.
Key Features for Agents:
- Deal-Size ($) Alert
- Improved Screen Pop
- Account Owner Routing
- Click-to-Call
Key Features for Managers:
- Automated Call History
- Integrated Call Recordings
- Agent Call Reporting
- Lead Management Reporting