page0 2007-11-12T23:15:24.230-08:00 Can_I_just_get_Professional_Ser 2007-11-12T23:15:24.230-08:00 Of course! We are here to help. Most of our customers use it to choose and implement networking and security solutions, but we also offer extensive troubleshooting services. Do_you_offer_online_purchasing 2007-11-12T23:14:40.302-08:00 Yes, we do have an online store. Please contact us for additional information. How_do_I_select_a_firewall 2007-11-12T23:13:51.838-08:00 Firewalls are sized based upon several criteria:<br />- Start with the number of ports/interfaces that you will need<br />- Look at your total throughput requirements, make sure to include any additional internal segments you might want<br />- Consider the total number of sessions you might need, keep in mind that a single user can easily generate 4-20 sessions<br />- Consider how many VPN tunnels you want to support (include sites and users)<br />- Look at what other features you might want, such as AV scanning, IDS capability, anti-spam and web content filtering<br />- Consider if you want to cluster firewalls for load or redundancy considerations What_business_do_you_serve 2007-11-12T23:13:06.805-08:00 We are already focused narrowly on securing, accelerating and storing data, so we do not ignore specific industry verticals. However, due to our backgrounds, we are versed on compliance concerns across various industries. Our customers include a variety of manufacturing, healthcare, education, state and local government, clothing and entertainment customers, to name a few. <br /><br />In terms of customer sizes, we cater to SMB to high-end Enterprise. Our technical engineers have a deep background in large enterprises, so we can tackle the big problems, but we also know that there are plenty of SMBs that need enterprise solutions that are much easier to manage and deploy. What_payment_choices_do_you_off 2007-11-12T23:12:14.734-08:00 We offer several methods. We take credit cards, including VISA, MasterCard and American Express. We have a credit process for those customers wanting to purchase on terms. Credit approval is based upon a credit form completion and D&B check, along with trade references. We also offer leases for customers interested in leasing programs. How_do_I_get_support_outside_th 2007-10-28T17:40:31.493-07:00 At Altaware, Inc., we sell support contracts based upon the destination country. This provides you with local support. Sure, it takes extra effort on our part, but it covers you and makes your life easer. Can_you_determine_if_were_secur 2007-10-28T11:09:13.232-07:00 Yes, we offer a wide array of services designed to determine your current security posture and improve upon what you already have. For those operating under various regulatory concerns, we can help assess against various compliance requirements. Support 2007-10-15T00:21:18.780-07:00 answer What_if_I_want_to_try_it_first 2007-10-15T00:19:22.502-07:00 The choices vary by manufacturer. Some of our manufacturers offer try and buy programs, others have a 30 day trial policy and in other cases we carry our own demo inventory. Give us a call to see what options are available. How_does_Juniper_support_EOL_En 2007-10-15T00:12:30.686-07:00 Find out more at the <span style="font:12px Verdana, serif; "><a href="http://www.juniper.net/support/eol" rel="external">Juniper support site.</a></span> Why_should_I_buy_a_contract 2007-10-14T22:23:18.771-07:00 The Juniper service contract covers not only the hardware itself during the contract period, but also provides 24x7 phone and web support and includes firmware upgrades. Why_should_I_pick_Altaware 2007-10-14T21:44:54.596-07:00 Altaware is based upon heavy practical industry experience. We pick the solutions we want to carry. We haven't forgotten that first and foremost a VAR must be Value Added. General 2007-10-14T21:43:56.363-07:00 answer